Memorial credits help to keep track and leverage purchased memorials. If you purchased a new memorial but then within the first month decide to delete the memorial your account will receive 1 Credit . A Credit allows you to create a new memorial at no additional cost. Each credit expires from when you purchased the initial memorial. Credits can be used at any time before it expires but when you use them, the new memorial created does not reset to 5 years but continues from when the Credit was initially created. For example, if you purchase a memorial on 1st Jan 2022 and you delete the memorial before 1st Feb 2022, you'll be granted a Credit. That credit will continue and expire on 1st Jan 2027. When you use that Credit for a new memorial the new memorial will expire on 1st Jan 2027. When am I granted a Memorial Credit? Within 2 months after a memorial purchase. If deleted after the period, you will not be granted a Credit. You will need to purchase a new memorial. When can I use the Credit for another memorial? A Credit can be used at any time within 5 years (a memorials lifetime) but when used, the new memorial continues from when the Credit was created. If I no longer want a Credit, can I get a refund? We can add, modify or delete Credits however we can not directly provide refunds as all payments are processed through Apple's In-App Purchase system. You can try and request a refund from Apple Support . Can I transfer/send a Credit to someone else? This is currently not possible in the app. However please contact support with yours and your friend's Account ID along with the Credit ID you want to transfer.
